Support

When will my Clip arrive? Will it arrive before the holiday season?

We are using the funds raised on Kickstarter to build the tools and machinery that are required for producing the Clip. We aim to raise funds before the holiday season. Should we meet our expectations, we will be able to start producing the Clip in time for delivery before the holiday season. If we do not manage to reach the deadline, we can guarantee that will send out email certificates to all our Kickstarter supporters with an estimated shipping date for their order.

In either case, we will keep you updated on the status of Clip production by email.

Can I order the Clip to a non-USA address?

Absolutely! Please note, however, that our free shipping policy covers only addresses in the United States. For international orders, please select a pledging level on Kickstarter that includes international shipping costs.

Overseas customers should also be aware that orders shipped to international destinations may be subject to inspection by customs authorities.

I ordered the Clip on Kickstarter. When should I provide you with my shipping address?

If our Kickstarter campaign is successful and we reach our funding target by December 14, we will send out an online form to all pre-order customers. The form will include all relevant information for completing your order.

I ordered the Clip as a gift for someone this holiday season. Can I get a certificate to give to the recipient in case the Clip doesn't arrive on time?

Definitely! Should we not achieve our production target before the holiday season, we will send out email certificates to all our pre-order customers with an estimated shipping date.

I lost my Kickstarter pre-order confirmation. What should I do?

No worries! Send us an email to support@littlebonsai.com with the name and the email address you used to place the order on Kickstarter and we will ensure that your order is confirmed.

Can I modify my existing pre-order on Kickstarter?

Under special circumstances we may be able to modify an existing pre-order placed on Kickstarter. Please email support@littlebonsai.com with the details of your modification and we will get back to you as soon as possible.